We collect the following types of personal information to provide and improve our diagnostic services:

• Personal Identifiable Information (PII):
  • Name
  • Contact details (Phone number, Email address)
  • Date of birth, Gender
  • Address and emergency contact information
  • Payment details (credit/debit card information)
• Health Information:
  • Medical history, symptoms, and diagnostic results
  • Information required for conducting tests, diagnoses, and reports
  • Physician prescriptions and recommendations
• Usage Data:
  • Information about how you interact with our website, mobile application, or customer support
  • Device type, IP address, and browser information
• Communications Data:
  • Feedback, inquiries, or complaints provided to us via email, calls, or other forms of communication

We collect and use your personal information for the following purposes:

• To provide you with diagnostic services and process your test results
• To communicate with you regarding appointments, reports, and other inquiries
• To improve our services and enhance the user experience on our website or app
• To handle billing, payment processing, and fraud prevention
• To comply with legal and regulatory requirements in the healthcare sector
• To send you health-related updates, offers, or promotions (with your consent)

We may share your personal information with:

• Healthcare Professionals: To facilitate the testing and analysis process.
• Third-Party Service Providers: Companies or individuals that assist us in running our services (e.g., payment processors, IT service providers).
• Legal Authorities: If required by law to comply with a legal process, regulation, or governmental request.
• Affiliated Companies: With our business partners or affiliates, provided that they adhere to similar privacy commitments.
• We do not sell or trade your personal information to third parties.

We use industry-standard security measures to protect your personal data. This includes encryption, firewalls, and secure data storage. We limit access to your personal information to authorized personnel only.
However, no online transmission of data is 100% secure. We encourage you to take steps to protect your own information, such as safeguarding passwords and limiting access to your devices.

You have the right to:

• Access your personal data and request a copy of it.
• Correct or update your information if it is inaccurate or outdated.
• Request the deletion of your data in certain circumstances.
• Withdraw your consent to data processing for marketing or other non-essential purposes.
• Lodge a complaint with the relevant data protection authority if you believe your privacy rights have been violated.

We retain personal data only as long as it is necessary for the purposes for which it was collected or as required by law. After this period, your data will be securely deleted or anonymized.

Our website uses cookies and similar technologies to improve user experience, analyze traffic, and offer personalized content. You can control or disable cookies through your browser settings, though some website features may be affected.

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of such sites. We encourage you to read their privacy policies before sharing any personal information.

We do not knowingly collect personal information from children without parental consent. If we discover that a child has provided us with personal data, we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our data handling practices. We will notify you of any significant changes by posting a notice on our website or through direct communication.

• Grievance Officer: Dr. Kavita Shewale
• Contact: 98195 70748
• This Privacy Policy applies to all users of ilifeline Diagnostics Private Limited’s services, whether online or offline.
• By using our services, you agree to the collection and use of information as described in this Privacy Policy.

• ilifeline Diagnostics Private Limited
• 1st floor, Asiatic Arcade, Vartak Nagar, Pokhran Road no.1, Jekegram Thane (W) 400 606
• Tel: +91 8591615582 | 8454924687

• Shop No.1 & 2, Ashirwad, Plot No. A - 2-15, Opp. Mangal Karyalay, Sector 1, Wagle Estate, Thane(W), 400 604
• Tel: 8591615582 | 2588 4488
• Email: info@lifelinediagnostics.com